PS
Paula S

1 reviews | Active since Mar 2018

21 Mar 2018, 07:59

Pentravel, no other way.

I’ve used Pentravel for years, from international holidays to local getaways and cruises, and I am always impressed. Deidre De Swart, Waterfall branch in Durban always goes above and beyond my expectations. As a seasoned traveler I know to compare value and prices but Deidre’s rates are usually better than what I can secure myself. I’ve even compared them to the travel schemes people are paying membership for, I’m better off. Deidre’s recommendations are always appropriate and I trust her arrangements completely. When I ask about things she’s not booking for me, she’s more than happy to provide any information she can, no strings attached. There’s never any pressure, Deidre’s polite, cheerful, attentive and reassuring. I’ve recommended her to friends and I always pity anyone who refuses to use a travel agent for fear the costs are higher. You’re losing more than you’re ‘saving’. Enjoy a well-planned travel experience, compliments of Pentravel.

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Replies (1)
Pentravel
Pentravel's reply21 Mar 2018, 12:34
Official

Dear Paula,

Wow!! Thank you so much for taking the time to acknowledge the GREAT service received from Deirdre De Swart at Pentravel Watercrest! Deirdre is not only one of our Top Consultants, but is a truly valued member of Pentravel.

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously. It's always great to receive feedback to ensure we are doing just that!

We look forward to assisting you with your travels and I have no doubt that Deirdre will continue to WOW you with a great customer experience!

Kind Regards,
Loryn Holmes
KZN Regional Manager