WT
Wandile T
1 reviews | Active since Jul 2019
31 Jul 2019, 13:03
Pentravel Musgrave Branch
After an online inquiry during the weekend I was contacted by a bubbly travel agent by the name of Joy Shongwe from the Musgrave branch in Durban. Joy was quick to attend to my travel requests and given the short notice period I had given her, she worked overtime. She even recommended better options in terms of pricing, connecting flights, travel insurance etc.
Wow I couldn’t ask for more, thank you Pentravel 5 star service !!!!!
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Pentravel's replyOfficial
31 Jul 2019, 13:51Hi Wandile,
Thank you so much for taking the time to compliment Joy Shongwe from our Musgrave Branch, on her great customer service.
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience.
We look forward to assisting you with your future travels, and in the meantime, ask that if you have any friends or family looking for a dedicated travel consultant, that you please refer them to Joy. I know she will WOW them with an outstanding customer experience, just as she did you!
Kind Regards,
Loryn Holmes
KZN Regional Manager
KZN Regional Manager
Pentravel's reply31 Jul 2019, 13:51
Official
Hi Wandile,
Thank you so much for taking the time to compliment Joy Shongwe from our Musgrave Branch, on her great customer service.
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience.
We look forward to assisting you with your future travels, and in the meantime, ask that if you have any friends or family looking for a dedicated travel consultant, that you please refer them to Joy. I know she will WOW them with an outstanding customer experience, just as she did you!
Kind Regards,
Loryn Holmes
KZN Regional Manager
KZN Regional Manager