PENTRAVEL - MALL OF AFRICA - STAY AWAY!!!!!

My fiance and I decided last year to get married on a cruise ship and instead of having to deal with all the admin of booking a cruise for 22 people we decided to make use of Pentravel (situated in Mall of Africa, Johannesburg). This was the biggest mistake ever. Our travel agent, Kamogelo Molope, has provided us with probably the worst service ever received. Keep in mind it's a wedding and we are 22 people including infants and we started the process August 2018.

Starting off: 1. She couldn't get the spelling of some of the surnames correct on the itinerary, this after we sent her a list with everyone's names and surnames. 2. She booked cabins with double bunks for the couples with small children not taking into consideration that a 2 or 5 year old can't sleep at the top. 3. After being questioned about the double bunks and how they expect small children to sleep on that she moved the one couple from our floor which is the 12th floor to the 5th floor to a cabin that STILL has a double bunk bed and away from our group. 4. She then informs us that the cabin on the 5th floor will cost R1000 more. She didn't ask us if the couple can be moved, neither did she inform us that the cabin is a R1000 more. After my fiance flipped at her she then moved the couple to the 11th floor, still away from the group. Pentravel apparently then covered the R1000?? 5. As we are getting married forms had to be filled in, which I had to ask for. Forms were filled and emailed as a reply on her email only to be asked again more than a month later for the form. So for more than a month there was no interest to get the forms submitted to MSC to book our wedding. 6. When we finally received our tickets last week, keeping in mind we are 22 people which we had to register, they don't do it, we picked up that half the group is having supper in the first sitting and the other half in the second sitting. When this issue was raised Kamogelo's wheels starting falling off and couldn't come up with a reasonable truthful answer. 7. First it was there is nothing they can do because MSC chooses automatically, but if you go on MSC's website it clearly gives the option to choose. 8. Then she tells my fiance in a recorded telephone conversation we have to change it ourselves when we are on board. When my fiance brings this up in an email to Kamogelo's manager, Kamogelo has the nerve to say she never said that. Then when she finds out the call was recorded she changes her story. 9. After about 3 days of emailing and really starting to loose our minds we were told that there is nothing they can do and we would now have to try and change it once we board the ship, but there is no guarantee that we will al be in the same sitting.

It might seem petty to complain over dinner sittings, but what Kamogelo did was split up families. Parents and children eat in different sittings. Putting couples (including us) with small children that go to bed at 20:00 in the second sitting. So when our daughter needs to go sleep either my fiance or myself will have to stay in the room and miss dinner.

NOT once did Kamogelo or her Manager (Cleo Geldenhuys) go, hey we are sorry, we ****ed up, no instead they leave us with the mess to try and sort it out and say sorry we tried.

In all honesty I will never do business with them again or advise someone to use them. My boss made a booking for the same cruise, just a week later through MSC's website and no problems.

Kamogelo should not be in a position where she needs to deal with clients, read or write as she is *********** at doing her job and also *********** as a person to admit when she ****s up.

This will also be escalated to MSC so that they are aware what could potentially hurt their reputation.