TN
Tanya N
1 reviews | Active since Jul 2019
31 Jul 2019, 13:02
Pentravel La Lucia - Storm Robertson
Hi, Storm Robertson from Pentravel La Lucia has been such a super star with my booking to Italy. He booked and issued my flights within minutes, sent air tickets, gave advice on travel insurance and continues to call and follow up with me. Although Storm doesn't earn a sent off of me, he continues to assist me with every single "silly" question I may have. Storm, thank you for all your advice and keep shining your star bright at Pentravel. I will continue to send my referrals your way.
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Pentravel's replyOfficial
31 Jul 2019, 13:48Hi Tanya,
Thank you so much for taking the time to compliment Storm Robertson on his great customer service. Storm is a valued member of the La Lucia team and are appreciative of his dedication not only to the business, but also to his clients!
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience.
We look forward to assisting you with your future travels, and thank you for the referral of family and friends! I know Storm will WOW them with an outstanding customer experience, just as he did you!
Kind Regards,
Loryn Holmes
KZN Regional Manager
KZN Regional Manager
Pentravel's reply31 Jul 2019, 13:48
Official
Hi Tanya,
Thank you so much for taking the time to compliment Storm Robertson on his great customer service. Storm is a valued member of the La Lucia team and are appreciative of his dedication not only to the business, but also to his clients!
Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously. We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience.
We look forward to assisting you with your future travels, and thank you for the referral of family and friends! I know Storm will WOW them with an outstanding customer experience, just as he did you!
Kind Regards,
Loryn Holmes
KZN Regional Manager
KZN Regional Manager