1 reviews | Active since Mar 2023
PENTRAVEL DESULTORY.
During 2022 I booked 2 cruises with Pentravel the first was cancelled due to War in Ukraine. The second was cancelled due to contracting Covid in the UK. BRYTE my Insurance paid out what I had insured. However I had an agreement signed with Pentravel which stated in the event of Covid I would receive an FCC ( A future cruise credit) Cunard refuse to honour that because Pentravel did not notify me that on 5th Sept their policy changed. I had therefore not changed my insurance & incurred a loss of R101 700.00 . For 5 months they have claimed to be escalating it, reaching out & various other phrases. I am not booking another cruise because I would have to fly back to Europe. PENTRAVEL have refused me a refund . I asked for a reasonable amount PENTRAVEL never contact me I always have to contact them.
With reference to my email this week, we have escalated the matter (and I have done so again this morning) to see how we are able to assist.
As you will appreciate Pentravel acts as an agent for various principals and other 3rd party suppliers. In this case the principal is Cunard Cruises, and the final decision lies with them and not Pentravel.
I am hopeful that we will have all feedback within the next week, and will be in contact to relay the information.
Kind regards
Siobhan Beyers
Regional Sales Manager
With reference to my email this week, we have escalated the matter (and I have done so again this morning) to see how we are able to assist.
As you will appreciate Pentravel acts as an agent for various principals and other 3rd party suppliers. In this case the principal is Cunard Cruises, and the final decision lies with them and not Pentravel.
I am hopeful that we will have all feedback within the next week, and will be in contact to relay the information.
Kind regards
Siobhan Beyers
Regional Sales Manager