Pentravel( Delivering Sunshine) - What an understatement

<p>I visited the Pentravel offices at the Cresta shopping centre almost 3 weeks ago. I enquired about a trip to Europe. Letitia the consultant took my details and promised to email them to me the next day. A week later no response, so I called in and spoke to another consultant who was not able to assist but took my details down. The apparent manager then called a few hours later. I was unable to take the call. I then personally called into the offices and this time spoke to Yvonne, who again took my details. This time I was emailed the required information. GREAT. I responded to the emaill on 2 occassions, as I did not get a reply to the first. I then phoned in to check on progress, as was asked to come in as the person taking the call did not have the quotation number. I called in and the consultant I spoke to on the phone was busy. Yvonne whom I intially spoke to was away and will be unavailable for a week. i was not informed of this. My delemma has been ongoing since 16 May 2016, to date trip not booked. <br />What has happened is that I spend R40.00 in parking and waiting to be attended for a service which the travel agent alludes to providing, but do not provide as each time I go to the office there another consultant, and they do not know my requirement and I have to repeat my this. This is totally disappointing as I need to book my trip and arrange visa and other necessary requirements wrt to travel, and time is of the essence.</p>