JM
Juanita M

1 reviews | Active since May 2011

09 Nov 2016, 15:09

Pentravel Cresta

<p>I have been dealing with Kaitlyn Edwards and she have successfully arranged my travel to the following countries:</p> <p>Turkey, Greece, Greek Islands, Barcelona, Madrid, Paris, Washington, Punta Cana - Dominican Republic, Thailand, Hong Kong and Za****bar. My Air and Land arrangents were on point and inline with my Itenary. My accomodation, in line with the eating arrangements and that includes all inclusive was perfect. On return from my destinations I would give Kaitlyn some feedback on my experiences that did not meet my needs and she would accept these comments constructively and valued the input for future reference. This also allowed Kaitlyn to understand my expectations which enabled to her to suggest specific travel to meet my needs and expectations. What I appreciate about Pentravel Cresta is that should Kaitlyn be on leave or conference anyone of the consultants automaticly pick up where she left off and complete the travel arrangements. The consultant that I dealt with was Monique and I apprecite her giving me the same service a half way through Kaityln arrangements, which reflects a well organised branch. I am looking forward to doing my 2017 travel arrangements through Pentravel Cresta.</p>

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Replies (1)
Pentravel
Pentravel's reply09 Nov 2016, 15:32
Official

Dear Juanita,

Thank you so much for taking the time to acknowledge the great service received from Kaitlyn at our Cresta Branch.

Kaitlyn was recently awarded Top Travel Consultant at Pentravel, and for good reason. Her attention to detail and genuine passion for what she does reflects in her work. We are so pleased that she was able to meet your needs and that the consultants at the Cresta store, were able to give you the same level of service.

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously. It's always great to receive feedback to ensure we are doing just that!

We look forward to assisting you with your future travels!

Regards,
Jolene Campbell
Gauteng Regional Manager