PATHETIC SERVICE FROM PENTRAVEL

I INQUIRED ONLINE ABOUT A HOLIDAY PACKAGE TO THAILAND ON FRIDAY. I SPOKE TO AMY PEAKOCK, SHE EMAILED ME ON FRIDAY WITH A LIST OF QUESTIONS AND I RESPONDED, I NEVER HEARD A WORD BACK AND THEN I WAS TOLD THEY ARE SHORT STAFFED, THEN I RECEIVED ANOTHER EMAIL TO SAY SHE IS STRUGGLING TO FIND FLIGHTS, THEN YESTERDAY I SENT AN EMAIL WHILE SHE WAS NOT IN THE OFFICE, BUT MY EMAIL WAS READ AT 11.10AM, TO WHICH I RECEIVED A REPLY AT ALMOST 5PM ASKING IF I ACCEPTED A QUOTE ELSEWHERE OR IF SHE CAN STILL QUOTE. WHAT KIND OF TRAVEL AGENCY IS PENTRAVEL???? I AM STILL WAITING FOR ANY SORT OF CONSTRUCTIVE FEEDBACK. HOW PATHETIC!!!!!!!