Now that they have our money, they cant help!

My girlfriend and I enquired about a trip to ****et a few weeks ago. The consultant sent us quotes for the dates we were looking to travel. She advised that we needed to make payment immediately to secure the booking. My girlfriend informed Nadine that she was not able to make eft payments that day. She then got a call from Nadine around 4pm stating that if payment was not made, we will lose the prices she quoted and asked for payment by 5pm. My girlfriend made payment in full at Benmore.<br> 2 days later Kulula advertised holidays to ****et, a fantastic package for less, compared to what we paid for. We contacted Pentravel immediately asking for a refund (understanding that there would be a cancellation fee) BUT was told that if we cancel, we will lose about 60% of the total paid, because the flights were on special and was non refundable. Was it?<br> At NO stage were we informed of this when we were told that we had limited time to pay. How convenient!<br> Because we paid in full, there was nothing they could do to help. We are perturbed, frustrated and feel cheated. We work hard to save up for holidays, not expecting this. Maybe be clearer before asking for money. Utterly Disappointed!!