MW
Madelein W
1 reviews | Active since Jun 2021
07 Apr 2022, 08:39
No Service at Pentravel
Me and my Fiancé enquired about 2 weeks ago about packages to Maldives and Seychelles. No one has responded yet. How can you work with a travel agency if there is no response. Definitely doesn't feel worth it booking a vacation of a lifetime, if there is no response or service. Utterly disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Pentravel's replyOfficial
07 Apr 2022, 10:05Good day Madelein van Wyk
Thank you for bringing this to our attention.
I am terribly sorry to read of the delay in servicing your travel request and the experience you have had with Pentravel to date.
Thank you for bringing this to our attention.
I am terribly sorry to read of the delay in servicing your travel request and the experience you have had with Pentravel to date.
I have attempted to make contact telephonically, however was unsuccessful in reaching you.
If you could please advise when would be a convenient time, I will be sure to make contact again.
Kind Regards
Siobhan Beyers
Regional Manager
Pentravel's reply07 Apr 2022, 10:05
Official
Good day Madelein van Wyk
Thank you for bringing this to our attention.
I am terribly sorry to read of the delay in servicing your travel request and the experience you have had with Pentravel to date.
Thank you for bringing this to our attention.
I am terribly sorry to read of the delay in servicing your travel request and the experience you have had with Pentravel to date.
I have attempted to make contact telephonically, however was unsuccessful in reaching you.
If you could please advise when would be a convenient time, I will be sure to make contact again.
Kind Regards
Siobhan Beyers
Regional Manager
MW
Madelein W's updateReviewer Update
07 Apr 2022, 10:41Thank you for your feedback Siobhan, I was in a meeting and was unfortunately not in a position to answer the call. Would you please be so kind as to call me back around 2pm this afternoon, I would really like to hear the story of why a simple request such as sending a quotes is untenable.
MW
Madelein W's update07 Apr 2022, 10:41
Reviewer Update
Thank you for your feedback Siobhan, I was in a meeting and was unfortunately not in a position to answer the call. Would you please be so kind as to call me back around 2pm this afternoon, I would really like to hear the story of why a simple request such as sending a quotes is untenable.
Pentravel's replyOfficial
07 Apr 2022, 15:12Good day Madelein
Thank you for taking the time to talk wit me earlier.
As mentioned, if a client already has a quote loaded in our system, a new quotation is then not loaded as this is then seen as a duplicate.
I am sincerely sorry this was not communicated.
I will be in contact with the original agent who assisted you with a quote in January who will then be in touch to discuss your needs in further detail.
Kind Regards
Siobhan Beyers
Regional Manager
Thank you for taking the time to talk wit me earlier.
As mentioned, if a client already has a quote loaded in our system, a new quotation is then not loaded as this is then seen as a duplicate.
I am sincerely sorry this was not communicated.
I will be in contact with the original agent who assisted you with a quote in January who will then be in touch to discuss your needs in further detail.
Kind Regards
Siobhan Beyers
Regional Manager
Pentravel's reply07 Apr 2022, 15:12
Official
Good day Madelein
Thank you for taking the time to talk wit me earlier.
As mentioned, if a client already has a quote loaded in our system, a new quotation is then not loaded as this is then seen as a duplicate.
I am sincerely sorry this was not communicated.
I will be in contact with the original agent who assisted you with a quote in January who will then be in touch to discuss your needs in further detail.
Kind Regards
Siobhan Beyers
Regional Manager
Thank you for taking the time to talk wit me earlier.
As mentioned, if a client already has a quote loaded in our system, a new quotation is then not loaded as this is then seen as a duplicate.
I am sincerely sorry this was not communicated.
I will be in contact with the original agent who assisted you with a quote in January who will then be in touch to discuss your needs in further detail.
Kind Regards
Siobhan Beyers
Regional Manager