fH
fiona H

1 reviews | Active since Mar 2017

14 Mar 2017, 11:53

No long layovers at airports

<p>Would like to commend Louise Potter of Pentravel La Lucia Mall for fantastic service.Am travelling with a group overseas on a cruise.Was feeling pressured to use their travel agent but remembered how well Louise organised my flights to Australia and New Zealand last year.Eight flights in all and no problems with any of them.I called on Louise and at first glance the airfares seemed slightly more than the other people in our group.However they have realised they have such a long layover that they need a hotel voucher which pushes their airfare up and is also very inconvenient.Well Done Louise.</p>

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Replies (1)
Pentravel
Pentravel's reply14 Mar 2017, 12:18
Official

Dear Fiona,

Thank you so much for taking the time to acknowledge the great service received from Louise Potter at our La Lucia Branch.

I am thrilled to hear that Louise gave you efficient and friendly service, which resulted in a great experience.

We look forward to assisting you with your future travels and have no doubt that Louise will continue to create a WOW experience!

Have a wonderful day further!

Regards,
Loryn Holmes
KZN Regional Manager