Mile High service

My mother booked her flight to Congo through Nairobi and if it was not for the team at Pentravel Menlyn, it would've been a nightmare. 1. My mother arrived in Congo without her luggage - I was not able to get a hold of anyone at Kenya airways, for the 2 days that her bags were missing, in that time I contacted Elmaine at Pentravel Menlyn who helped me, made calls and sent emails. The bags eventually arrived and I was grateful to have the assistance (honestly she already had her sale so she went over and beyond here). 2. When my mother was travelling back, I could not check her into a flight, it seemed she was not booked on a return flight (again, kenya airline), I again contacted Pentravel Menyln to find out if the booking reference I had was perhaps wrong. only to find the booking had been cancelled by Kenya airlines (are you noticing a trend yet)? With the help of her colleague Pieter, they managed to help us get a new flight and figure out the covid pre screening for South Africa.

Thank you guys, would definitely recommend going to Pentravel Menlyn