GK
Gerhard K
1 reviews | Active since Mar 2022
04 Mar 2022, 14:32
Mauritius Holiday
We booked a Mauritius holiday through Pentravel recently that had to get cancelled due to their lockdown of Omicron. Even though it got cancelled the help and support we received from Mardi, our agent was awesome. She guided us through it and was always on top of the situation.
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Pentravel's replyOfficial
04 Mar 2022, 14:38Dear Gerhard
We are so sorry that your trip was affected by Omnicron but happy to hear that Mardi's service blew you away. Thank you for taking the time to acknowledge her.
Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously. It's always great to receive feedback to ensure we are doing just that.
Your feedback will be shared with all at Pentravel to ensure Mardi receives the recognition she deserves.
Kind Regards
The Pentravel Team
Your feedback will be shared with all at Pentravel to ensure Mardi receives the recognition she deserves.
Kind Regards
The Pentravel Team
Pentravel's reply04 Mar 2022, 14:38
Official
Dear Gerhard
We are so sorry that your trip was affected by Omnicron but happy to hear that Mardi's service blew you away. Thank you for taking the time to acknowledge her.
Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously. It's always great to receive feedback to ensure we are doing just that.
Your feedback will be shared with all at Pentravel to ensure Mardi receives the recognition she deserves.
Kind Regards
The Pentravel Team
Your feedback will be shared with all at Pentravel to ensure Mardi receives the recognition she deserves.
Kind Regards
The Pentravel Team