WH
Wendy H

1 reviews | Active since Mar 2022

08 Mar 2022, 07:49

Louise Potter, Pentravel, La Lucia Mall

We booked our trip towards the end of last year just as travel became even more complicated and even more uncertain. Without blinking an eye, putting her own daily work stresses that she was dealing with, over and above ours, aside, Louise Potter, Pentravel La Lucia Mall, was quick to calm, reassure and encourage us about our travel plans that lay ahead. Nothing has ever been too much for her to handle or to sort out … always with a friendly tone and a smile on her face. It has been an absolute pleasure dealing with Louise. I do have to admit that this is the third time that we are making use of Louise’s services and it will most certainly not be the last. Thank you for making this stressful time of travel so much easier to deal with. Yours in travel ***

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Replies (2)
Pentravel
Pentravel's reply08 Mar 2022, 14:33
Official
 
Dear Wendy

Thank you so much for taking the time to acknowledge the excellent service and outstanding advice received from Louise. We are so grateful for your loyalty and thank you for your business. 

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.  It's always great to receive feedback to ensure we are doing just that.

Your feedback will be shared with all at Pentravel to ensure Louise receives the recognition she deserves.

The Pentravel Team
Pentravel
Pentravel's reply08 Mar 2022, 14:35
Official
Dear Wendy van Huyssteen

Thank you so much for taking the time to acknowledge the excellent service received from Louise, and we are so happy to hear that you will be back for future travel reservations! 

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.  It's always great to receive feedback to ensure we are doing just that.

Your feedback will be shared with all at Pentravel to ensure Louise receives the recognition she deserves.

The Pentravel Team