HH
Henk H

1 reviews | Active since May 2026

04 May 2026, 15:39

I have on a previous overseas trip in 2018 made use of the services of Ristelle Louw at the Brooklyn branch of Pentravel

I have on a previous overseas trip in 2018 made use of the services of Ristelle Louw at the Brooklyn branch of Pentravel. When I made an email enquiry during February 2026 when we planned a new trip on whether she is still at this branch to assist in a planned trip to Portugal and Spain, she responded immediately. I was delighted to find out that she would be able to assist again. We were extremely satisfied with the efficient and friendly service, good advice and assistance that we received from Pentravel, and in particular from Ristelle. She made all the necessary arrangements, including the bookings for our flights via Istanbul to Lisbon and back from Barcelona via Istanbul to OR Tambo, as well as our hotels in Lisbon, Barcelona and Istanbul and transfer from Istanbul airport to the hotel and back again. She also assisted with our reservations on a Norwegian Cruise line cruise from Lisbon to Barcelona. The hotels were well chosen and all arrangements went smoothly. A job well done!

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Replies (1)
Pentravel
Pentravel's reply05 May 2026, 09:06
Official
Dear Henk

Thank you so much for taking the time to acknowledge the great service received from Ristellle at our Brooklyn branch.

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.  It's always great to receive feedback to ensure we are doing just that, and we look forward to assisting with many more future travel arrangements.

Your feedback will be shared with all at Pentravel to ensure that Ristelle receives the recognition she deserves.

Kind regards,
The Pentravel Team