Human error
<p>Had the most horrible experience with pentravel La Lucia, Durban. Was quoted a price then told it was incorrect ONLY when I needed to pay. This is ridiculous and down right ****************. Sickening to find people like this that can ruin a special holiday and leave a bitter taste in our mouths. I live in Abu Dhabi but am South African and to think a big company like this wont attempt to compromise for their customers and just puts the mistake down to human error. Thats sad and disappointing to hear from a regional manager. Where has customer service and satisfaction disappeared to??? </p>
Dear Mrs Gounder,
As discussed during our telephone calls yesterday, we acknowledge the unfortunate, inadvertent and obvious error when quoting you for your Zanzibar holiday. This was picked up prior to the booking being confirmed.
Pentravel prides itself on great customer service and we continually strive to do our utmost to ensure an extraordinary level of customer satisfaction is achieved at all times.
However and unfortunately on occasion an inadvertent and obvious error arises. This was unintentional and we apologise for any inconvenience caused. We however do believe that we have taken reasonable and equitable steps in these circumstances and to assist you with the booking. As we have discussed, Pentravel as a gesture of goodwill, will waive any agent commission on the booking.
We once again apologise for the inconvenience caused.
Kind Regards,
Loryn Holmes
Pentravel KZN Regional Manager
Dear Mrs Gounder,
As discussed during our telephone calls yesterday, we acknowledge the unfortunate, inadvertent and obvious error when quoting you for your Zanzibar holiday. This was picked up prior to the booking being confirmed.
Pentravel prides itself on great customer service and we continually strive to do our utmost to ensure an extraordinary level of customer satisfaction is achieved at all times.
However and unfortunately on occasion an inadvertent and obvious error arises. This was unintentional and we apologise for any inconvenience caused. We however do believe that we have taken reasonable and equitable steps in these circumstances and to assist you with the booking. As we have discussed, Pentravel as a gesture of goodwill, will waive any agent commission on the booking.
We once again apologise for the inconvenience caused.
Kind Regards,
Loryn Holmes
Pentravel KZN Regional Manager
I would like to speak with someone in a higher management position Loryn as I don't agree with you on certain statements you have made.
I would like to speak with someone in a higher management position Loryn as I don't agree with you on certain statements you have made.