cL
chris L

1 reviews | Active since Mar 2015

26 Mar 2015, 15:14

Honeymoon disaster

I paid for a ten day honeymoon to Mauritius. Our SAA flight was delayed on Monday I phoned pentravel to inform them of what had happened. I had to change my own return tickets from the 19th to the 20th as they could not. On arriving to the hotel I was told I am only booked in for 9 nights and not ten. Once again I phone Pentravel to resolve my problem but after day 2 I was told I had to pay again for the tenth night as I did not arrive on the correct date. After talking to the hotel I was told that they only were paid for 9 night so I sent Tomson a sms asking them for the invoice that was paid to the hotel. I received the following reply they will get back to me and a half an hour later I was informed I would not have to pay for the last night as they have resolved the problem. once again pentravel did nothing. The hotel we booked into advertised by pentravel said we could do all kinds of water sport but when we got there they did not have a licence to operate the boat house so we had to pay for our water activities at a different resort. As for the flight back it was a disaster.<br> I will recommend you do not use Pentravel.

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Replies (1)
Pentravel
Pentravel's reply27 Mar 2015, 10:03
Official
Hello chris@marunic,

Dear Mr Van Loggenberg

Thank you for advising us of your frustrations

I will investigate the matter and revert back to you soonest

In the meantime we have sent you the report from SAA confirming the cancellation of your outbound flight a requested

Kind Regards
Nicole
Cape Regional Manager