CF
Craig F

1 reviews | Active since Sept 2013

12 Mar 2015, 07:18

Great Service from Pentravel La Lucia

We have a big family wedding coming up in Austria and need to get a lot of family from South Africa over to Europe for the event. <br> Having previously been a fan of making online bookings myself (after a past bad experience) I was reluctant at first to go to a Travel Agent. But with this trip involving multiple members of the family, all with different return dates I thought it best to leave the logistics in qualified hands. And I'm so very glad I did.<br> <br> Not only was everyone happy with the service and advise provided by Amy from La Lucia Pentravel, but they were able to all come in at different times and days (in some cases, weeks apart) to get on the same flight, and have their individual needs met with regards to returns.<br> <br> Price wise, I couldn't find a better deal online, and everyone was happy with the deals they were given. Amy really went out of her way to accommodate everyone, and was always so friendly and happy to help. It must have been quite something pulling it off (there are literally dozens of us) and she made it look easy.<br> <br> Thanks Pentravel, and Amy, for the great service!<br> <br> Craig Flanagan

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Replies (1)
Pentravel
Pentravel's reply12 Mar 2015, 17:00
Official
Hello MrCraigFlan,

Hi Craig

Thank you so much for taking out the time to write to us, Amy really is one in a million. This is wonderful news and really great to see.

We are passionate about creating an excellent customer experience and I'm so pleased you are happy. Our mission is to make Pentravel a place where customers love doing business so to get such an amazing testimonial on Amy's service gives me a lot of joy! It sounds like you and your family had an amazing trip, that is just the icing on the cake

I know Amy will appreciate your feedback as much as I do

Thank you for your support, we really value your business!!

Best regards
Franc
KZN Regional Manager