GW
Gabriella W

1 reviews | Active since Nov 2016

24 Jan 2018, 15:30

GOING ABOVE AND BEYOND

My husband and I were planning a trip for our honeymoon when he saw a fabulous deal of Pentravel's shared by a friend on Facebook. We were very indecisive about where to go and what costs for each idea was like. I decided to comment on their post as we are based in different cities and visiting them was out of the question, and within minutes I received a response from one of the agents, and a very helpful lady named Shanice Pillay called me and spent a long time on the phone chatting and going through each of our honeymoon options thoroughly. She was so helpful and efficient with emailing me details and flyers, answering question after question and assisting me in every way possible to make the best decision for me and my hubby. When she was on leave, the service did not stop. I sent an email and again with in only a few minutes I received a reply from her manager Jasmine Monk to continue with all my questions and their fabulous service. Well done Pentravel for making first time travellers feel so accommodated and secure in decision making. I will definitely recommend you to anyone. Your prices are awesome on your specials and your service is incredible! Thank you again! can't wait for my honeymoon coming up very soon!

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Replies (1)
Pentravel
Pentravel's reply24 Jan 2018, 16:10
Official

Dear Gabriella,

WOW!! Thank you so much for taking the time to acknowledge the great service received from Shanice Pillay & Jasmine Monk, at Pentravel Watercrest.

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously. It's always great to receive feedback to ensure we are doing just that!

We trust that you'll have the most amazing Honeymoon and look forward to assisting you with your future travels! I have no doubt that Shanice & Jasmine, will continue to WOW you with an amazing customer experience!

Kind Regards,
Loryn Holmes
KZN Regional Manager