CO
Cavan O
1 reviews | Active since Mar 2022
14 Mar 2022, 16:03
Glad I used Pentravel and didn’t go online.
Dealt with Ginny Swanson. After making some great holiday suggestions, flights and holiday were booked. Emirates then cancelled our flight and rebooked the family on a flight that ended up with a 8 or 9 layover. Eish. Ginny immediately called to help make a plan. She got emirates to rebook us on a new routing to avoid the long layover. I often book directly online but there is no way I would have been able to make the changes online. So very I used Ginny from Pentravel.
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Pentravel's replyOfficial
14 Mar 2022, 16:18Dear Cavan Osborne
Thank you so much for taking the time to acknowledge the exceptional service received from Ginny.
Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously. It's always great to receive feedback to ensure we are doing just that.
Your feedback will be shared with all at Pentravel to ensure Ginny receives the recognition she deserves.
The Pentravel Team
Your feedback will be shared with all at Pentravel to ensure Ginny receives the recognition she deserves.
The Pentravel Team
Pentravel's reply14 Mar 2022, 16:18
Official
Dear Cavan Osborne
Thank you so much for taking the time to acknowledge the exceptional service received from Ginny.
Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously. It's always great to receive feedback to ensure we are doing just that.
Your feedback will be shared with all at Pentravel to ensure Ginny receives the recognition she deserves.
The Pentravel Team
Your feedback will be shared with all at Pentravel to ensure Ginny receives the recognition she deserves.
The Pentravel Team