Ginny the Gennie

What an absolutely refreshing experience to deal and engage with a company that understands customer service. From the onset the team at Pentravel Durban was swift and effective in dealing with our inquiries, we never had to follow-up on anything that we had requested if it took longer than we expected they would keep us in the loop. At no point did we ever feel neglected or disregarded by them.

Special praise goes out to Ginny - or as we call her in our home "Ginny the Gennie". Ginny's service was quaint, she serviced our requests on time, communicated clearly and effectively over email, and even afforded us the opportunity to reach her via her WhatsApp line should we need to. She was a big part of our trip planning from everything minute to the outlandish questions we had, she truly prepared us for our first-ever international trip and made sure that our departure, stay at the destination, and return logistics were seamless.

Thank you Pentravel for such an amazing client experience, we'll be back in due course to engage you again. and to Ginny the Gennie, thank you for being such a great agent for travel, you indeed made the experience easy to enjoy - much appreciation to you and your team!