1 reviews | Active since Jun 2014
Flight dates got mixed up
<p>I went to Pentravel at the Spar centre in Kloof, KZN. I asked the lady to book me a flight from King Shaka to lanseria on the 23rd of September and coming back that Sunday afternoon. With her dates mixed up, she only booked my flight back on Monday the 26th of September, not the 25th, which would have been that Sunday, as a result, I could not get on the plane with my current ticket and it cost me another R1 100 to change my flights, as I had to work that Monday. </p> <p> </p> <p>I mean come on, does her weekends have 3 days? I think not.</p> <p> </p> <p>I think a reimbur*****t will be order for my additional flight that I had to pay for. I mean, the return ticket I bought for R1 200, now I ended up paying R2 300. Unacceptable. This is the reason one goes to a travel agency, to NOT ***** up the dates. </p> <p> </p> <p> </p>
Dear Andries,
Thank you for taking my call earlier.
As discussed, we have investigated your complaint raised and advised both telephonically and via e-mail, that the signed itinerary dated, 13th September 2016 acknowledged flights booked departing Friday 23 September 2016 to return on Monday 26 September 2016.
I absoultely agree with your sentiments of booking through a Travel Agency gives the customer peace of mind with all bookings and had it been bought to our attention, the consultant would have been in a position to assist to reduce the change fees applicable, if not free of charge.
Pentravel prides itself on great customer service and we continually strive to do our utmost to ensure an extraordinary level of customer satisfaction is achieved at all times.
I do not believe that in this instance, Pentravel or the consultant are at fault and appreciate you amending the star rating from 1 to 5.
We trust you have a great day further, and look foward to assisting you in the near future.
Kind Regards,
Loryn Holmes
KZN Regional Sales Manager
Dear Andries,
Thank you for taking my call earlier.
As discussed, we have investigated your complaint raised and advised both telephonically and via e-mail, that the signed itinerary dated, 13th September 2016 acknowledged flights booked departing Friday 23 September 2016 to return on Monday 26 September 2016.
I absoultely agree with your sentiments of booking through a Travel Agency gives the customer peace of mind with all bookings and had it been bought to our attention, the consultant would have been in a position to assist to reduce the change fees applicable, if not free of charge.
Pentravel prides itself on great customer service and we continually strive to do our utmost to ensure an extraordinary level of customer satisfaction is achieved at all times.
I do not believe that in this instance, Pentravel or the consultant are at fault and appreciate you amending the star rating from 1 to 5.
We trust you have a great day further, and look foward to assisting you in the near future.
Kind Regards,
Loryn Holmes
KZN Regional Sales Manager