ST
Shaun T

1 reviews | Active since Feb 2020

14 Feb 2020, 16:33

EXPERT AND PROFESSIONAL SERVICE - CAROLYN FALL PENTRAVEL SOMERSET WEST

We have been dealing with Carolyn Fall from PENTRAVEL Somerset West, for well over 10 years. I have, on occasion, tried to book my own air fares, or cruises, but always go back to Carolyn for her professional service, support and advice with best fares and options, dates, visas and follow ups - even after hours. I can always rely on Carolyn for expert advice with regards to quick answers and replies to queries, the best fares, times of flights, check ins and layovers. Carolyn has always put our minds at ease when it comes to whether a visa is required or not and warns us timeously whether our current visas and passports are still valid. Continued expert and professional service, always going the extra mile. Thank you, Carolyn Fall

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Replies (1)
Pentravel
Pentravel's reply16 Feb 2020, 09:03
Official
Hi Shaun, 

WOW!! Thank you so much for taking the time to compliment Carolyn Fall on her excellent customer service!  Carolyn is not only a Top Consultant, who goes the extra mile for her clients, but is also a highly respected and valued member of the Somerset West Team.  

Pentravel is a business that prides itself on great service delivery! We take our pledge of ‘where customers love doing business’ very seriously, and absolutely love when our consultants go the extra mile to WOW our customers! We will be sure to share your feedback not only with Carolyn, but with all at Pentravel.   
 
We look forward to assisting you with your future travels, and thank you for your loyalty to Carolyn and Pentravel. I know that she will continue to WOW you with an outstanding customer experience and go the extra mile for any referrals you send her way! 
 
Kind Regards,
Desirai Kearney
Cape Regional Manager