RV
Rozelle V

1 reviews | Active since Mar 2011

19 Feb 2015, 11:56

Excellent support with Grand Voyage booking

Milette is truly a star and passionate about customer service. I enquired about taking a Grand Voyage in August last year and Milette came back to me the same day still. Her commitment to be the one stop shop is remarkable. She has been a partner in this from the first day. Assisted us through changing our minds, finding us alternative flights that will bring us straight back home after our trip, adding packages and the hundreds of questions asked. Not once did I feel that my endless requirement for support caused her any frustration. She always acted and responded with utmost professionalism yet making me feel like I was dealing with a friend. She definitely changed my mind about booking trips and ensured that we already have the next one on our radar. <br> Thank you Milette. <br>

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Replies (1)
Pentravel
Pentravel's reply19 Feb 2015, 16:58
Official
Hello RozelleV1,

Dear Rozelle

We always value feedback from clients and I am extremely pleased to see you had a good experience booking your holiday through our City Bowl Branch . Our mission is to make Pentravel a place where customers just love doing business.

Milette is our top consultant at the City Bowl branch and she prides herself on delivering excellent customer care. I am so happy to hear that you feel at home at Pentravel .
Thank you for taking the time to write this brilliant review . It's clients like you that share your experiences that help build Milette's business .
Your compliment will not go unnoticed and I will definitely share your comments with our entire network.

We thank you for your business and look forward to building an even better client relationship with you going forward.

Kind Regards

Nicole Coetzer
Regional Sales Manager Cape Town