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1 reviews | Active since Dec 2016

31 Jan 2021, 14:57

Excellent service by Pentravel travel agent Bryony Schofield

I enquired online at Pentravel about a flight to the USA. A travel agent Bryony Schofield from the Cape Town branch assisted me with the booking of a flight that met my needs. As a result of Covid-19, my Cruise was postponed, and my flight had to be cancelled. She assisted by engaging with BA for a refund and forwarded me the different options. I decided on an option. Thereafter from time to time, she updated me with progress. After a few weeks, the refund was deposited in my bank account. Her patience, dedication, commitment and loyalty towards me, her client, was remarkable. Bryony thank you so much for all your professional assistance in this regard. You are a star.

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Replies (1)
Pentravel
Pentravel's reply01 Feb 2021, 09:44
Official
 
Dear Mr Nieuwoudt
 
Thank you so much for your kind words when rating Bryony's service. 
 
I completely echo your sentiments, Bryony is an Absolute STAR . 

Your compliment will not go unnoticed and I will definitely share your comments with our entire network. 
 
We thank you for your business and look forward to being able to send you on a fantastic holiday some day soon.
 
Kind Regards 

Nicole Coetzer