Disgusting service!!

We booked a family vacation with Pentravel Pavilion for April 2020 then lockdown happen, after the ease of restrictions and Mauritius boarders being open to South Africans I have tried to confirm our booking. Our trip was fully paid for (R96 000)and we just need to secure dates. Dealt with Celeste, who I was later told she was on leave, explain my story to Felicia who promised to get back to me when I call a week later I’m told she’s on leave, spoke to the branch manager Priya who apologized and promised to look into my matter, I call 3 days later I’m told she’s on leave!!! Their service is disgusting!!