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Jacqueline S

1 reviews | Active since Oct 2019

20 Oct 2019, 22:17

Best Customer Experience

I wish I could rate this Agent a 10 out of 10. Shevani from Pentravel Canal Walk, has been patient, friendly, reliable and informative. I recieved the best service from her, especially when considering my disappointment from the upstairs competitor. I had visited this branch before, however, this time it was different. I always walked past looking at the amazing specials that have been released. but this time Shevani stood next to me explaining each one, with as much detail needed. But my biggest problem is, I cannot find a destination that I want to spend my hard earned money on. Instead of handing me a whole bunch of brochures I'd recieved in the past. Shevani sent me a detailed email with all the possible places I'd like to visit. Because of her, I know know where I want to take my family. but I need to save in the upcoming year and I told Shevani that I won't be booking now. I feel confident enough to book everything through her in the future, so I had to decline her packages, but I am grateful for all her efforts and I can definitely recommend her services to anyone looking for a great and secure holiday.

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Replies (1)
Pentravel
Pentravel's reply11 Nov 2019, 16:49
Official
Hi Jacqueline,  Firstly, I'm so sorry for not responding to your message earlier!   We love receiving awesome feedback about our team, and unsure how we missed this one!  

Thank You for the wonderful feedback!!   I'm so proud to read of the interaction you had with Shevani  Naidoo at Pentravel Canal Walk, and more so the outstanding customer experience she delivered.  

Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously.   We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.       We look forward to assisting you with your future travels, and I know that Shevani will not only ensure she books the best holiday option for you & your family,  but will also continue to impress you with an outstanding customer experience and WOW any referrals you send their way!  Kind Regards, Desirai Kearney 
Cape Regional Manager