Bad service from pentravel agent

So we booked a holiday with pentravel and we were assisted by Sandra Schoeman. We only received most of our documentation closer to the time of departure which was in November , this was for flights, hotel and the cruise.

Imagine our surprise when we arrive at the airport to check in , to only be told that we need to pay R785.00 for baggage. The first question that we asked ourselves was, doesnt this come standard with the flight booking , or be included in the total amount to be paid ? And should it not since we have not booked the flights ourselves isnt the travel agent supposed to point it out so that we can pay more should need be ? I mean its winter in Europe and who would go there with just a handbag for almost 12 days ? We sent Sandra and email to query this and she just said sorry she should have pointed it out.... coming back as well we had to pay €50 for baggage once again , this was such an inconvinience to us As we had not even planned for all these costs.

I am very dissapointed with the service received to say the least !!