KM
Khumo M
1 reviews | Active since Aug 2025
14 Oct 2025, 02:27
Bad experience
Bad experience, used them to travel abroad. They messed up our trip. Arrived in a foreign country only to be told we have no hotel booked under our names. Very unprofessional they don’t even share their emergency numbers. Got stranded and all they could say is their service provider Thompson made a mistake. They love taking themselves out of the equation, never ready to help. Their senior stuff, also useless they rather protect each other than listen to the customers. What a bad experience.
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Pentravel's replyOfficial
14 Oct 2025, 08:26Dear Khumo
Thank you for bringing this matter to our attention once again. As communicated many times before, this was an oversight on the supplier’s booking system. Pentravel worked closely with the supplier to resolve the matter urgently during the early hours of the morning, ensuring that you were not without accommodation. The time difference presented some challenges, but we resolved the situation as quickly and efficiently as possible, and we expressed our appreciation for your patience while we expedited the process. All our contact numbers are provided on your travel documents as well as on our website. We were in contact with you before, during, and after the situation arose, so we are unsure why you felt you were unable to reach us. Our records also reflect communication with you in the early hours of the morning when the incident occurred. Both senior management from Pentravel and Thompsons were involved to ensure that your hotel accommodation was rearranged as soon as possible. At no stage did Pentravel absolve ourselves of responsibility or remove ourselves from the situation. Management and senior management were actively involved throughout the entire process. We are saddened by the situation you experienced, but the matter was resolved timeously. Kind regards Pentravel Team
Thank you for bringing this matter to our attention once again. As communicated many times before, this was an oversight on the supplier’s booking system. Pentravel worked closely with the supplier to resolve the matter urgently during the early hours of the morning, ensuring that you were not without accommodation. The time difference presented some challenges, but we resolved the situation as quickly and efficiently as possible, and we expressed our appreciation for your patience while we expedited the process. All our contact numbers are provided on your travel documents as well as on our website. We were in contact with you before, during, and after the situation arose, so we are unsure why you felt you were unable to reach us. Our records also reflect communication with you in the early hours of the morning when the incident occurred. Both senior management from Pentravel and Thompsons were involved to ensure that your hotel accommodation was rearranged as soon as possible. At no stage did Pentravel absolve ourselves of responsibility or remove ourselves from the situation. Management and senior management were actively involved throughout the entire process. We are saddened by the situation you experienced, but the matter was resolved timeously. Kind regards Pentravel Team
Pentravel's reply14 Oct 2025, 08:26
Official
Dear Khumo
Thank you for bringing this matter to our attention once again. As communicated many times before, this was an oversight on the supplier’s booking system. Pentravel worked closely with the supplier to resolve the matter urgently during the early hours of the morning, ensuring that you were not without accommodation. The time difference presented some challenges, but we resolved the situation as quickly and efficiently as possible, and we expressed our appreciation for your patience while we expedited the process. All our contact numbers are provided on your travel documents as well as on our website. We were in contact with you before, during, and after the situation arose, so we are unsure why you felt you were unable to reach us. Our records also reflect communication with you in the early hours of the morning when the incident occurred. Both senior management from Pentravel and Thompsons were involved to ensure that your hotel accommodation was rearranged as soon as possible. At no stage did Pentravel absolve ourselves of responsibility or remove ourselves from the situation. Management and senior management were actively involved throughout the entire process. We are saddened by the situation you experienced, but the matter was resolved timeously. Kind regards Pentravel Team
Thank you for bringing this matter to our attention once again. As communicated many times before, this was an oversight on the supplier’s booking system. Pentravel worked closely with the supplier to resolve the matter urgently during the early hours of the morning, ensuring that you were not without accommodation. The time difference presented some challenges, but we resolved the situation as quickly and efficiently as possible, and we expressed our appreciation for your patience while we expedited the process. All our contact numbers are provided on your travel documents as well as on our website. We were in contact with you before, during, and after the situation arose, so we are unsure why you felt you were unable to reach us. Our records also reflect communication with you in the early hours of the morning when the incident occurred. Both senior management from Pentravel and Thompsons were involved to ensure that your hotel accommodation was rearranged as soon as possible. At no stage did Pentravel absolve ourselves of responsibility or remove ourselves from the situation. Management and senior management were actively involved throughout the entire process. We are saddened by the situation you experienced, but the matter was resolved timeously. Kind regards Pentravel Team