TG
Thembakazi G

1 reviews | Active since Apr 2020

13 Feb 2024, 06:02

Aysha Ismael- The best travel agent

Last year in September,I made a booking with Pentravel for my MSC Cruise ship. I was assigned an agent yo assist me (Ms Aysha Ismael). She was very helpful, friendly, patient & efficient over the few months leading to our embarkation.

I was very nervous on the last week & last day, I couldn't even see the attachments that she sent because I had booked for a cab from King Shaka Airport to the Nelson Mandela Terminal & booked the anniversary package.

She had to send screenshots of what I needed to see because I was too nervous to see.🙂There were days whereby I could not get hold of her because she was out of office but I got assistance from other agents because she had left everything in order.

Aysha is a huge asset to Pentravel.

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Replies (1)
Pentravel
Pentravel's reply13 Feb 2024, 08:10
Official
Dear Thembakazi Getyeza

Thank you so much for taking the time to acknowledge the helpful and efficient service received from Aysha at our Cape Online branch.

Pentravel is a business that prides itself in great service delivery and takes our pledge of 'where customers love doing business' very seriously.  It's always great to receive feedback to ensure we are doing just that.

Your feedback will be shared with all at Pentravel to ensure that Aysha receives the recognition she deserves.

The Pentravel Team