EP
Erin P

1 reviews | Active since Aug 2019

21 Aug 2019, 16:19

Amazing Service.

My husband and I would like to thank Shannon Viljoen of Pentravel Pavillion for assisting as in not only a friendly but most professional manner.

We are not seasoned travellers and Shannon went out of her way to get us the best possible flights. Once our tickets were booked, this was not the end of her great service, any questions we have had she is always more than willing to assist and her knowledge has been indispensable. No questions were too much and if there was something she was uncertain about she came back to us in record time with an answer which is so rare in this day and age.

We would highly recommend Shannon to anyone wishing to travel locally or internationally.

Thank you Shannon and be assured that we will continue to use your services in our future ventures.

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Replies (1)
Pentravel
Pentravel's reply22 Aug 2019, 17:00
Official
Hi Erin, 
 
Thank you so much for taking the time to compliment Shannon Viljoen her excellent customer service!  Shannon is one of our newest recruits at our Pavilion Branch, and is already receiving such great compliments from her clients!    

Pentravel is a business that prides itself on great service delivery and take our pledge of ‘where customers love doing business’ very seriously.   We greatly value your feedback as it allows us to ensure that we are upholding the desired customer experience, and will be sure to share your compliment with all at Pentravel.      
 
We look forward to assisting you with your future travels, and thank you for recommending Shannon.  I know she will continue to impress you with an outstanding customer experience and WOW any referrals you send her way! 
 
Kind Regards, 
Loryn Holmes 
KZN Regional Manager