IM
Izelle M
1 reviews | Active since Jan 2018
11 Oct 2021, 11:13
A year later and still no refund????
Unacceptable to hold on for 20 minutes and still not be able to get through, even more so to still be waiting on a refund for a trip that was cancelled a year ago due to Covid-restrictions!!!
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Pentravel's replyOfficial
11 Oct 2021, 13:01Dear Izelle McHugh
Thank you so much for reaching out and raising your concerns.
We will look into your reservation as mentioned, and a manager will make contact to discuss as soon as possible.
Kind regards,
The Pentravel Team
Thank you so much for reaching out and raising your concerns.
We will look into your reservation as mentioned, and a manager will make contact to discuss as soon as possible.
Kind regards,
The Pentravel Team
Pentravel's reply11 Oct 2021, 13:01
Official
Dear Izelle McHugh
Thank you so much for reaching out and raising your concerns.
We will look into your reservation as mentioned, and a manager will make contact to discuss as soon as possible.
Kind regards,
The Pentravel Team
Thank you so much for reaching out and raising your concerns.
We will look into your reservation as mentioned, and a manager will make contact to discuss as soon as possible.
Kind regards,
The Pentravel Team