Rent a prop is useless!!!!

I moved into a flat in July 2018... Before moving in we were advised that all is in order, upon moving in there were runny taps, missing curtain rails, broken windows with glass still in ... No light fittings, and my front door does not even close as the handle too is broken... I have pestered them since to do some maintenance as I am paying over R700 a month in "operational costs" yet nothing has been done.... The agency is utterly useless and always say they will contact the owner, he himself named as Milano does not take me calls and just reads my WhatsApp when I refuse to pay the entire rental amount he has the nerve with no communication to switch off our light even though I pay pre paid and it's not inclusive of my rent... Rent a property do not take care of their so called clients and are quick to email and respond to your emails regarding money owed to them but emails sent to them regarding anything else they just disregard... I'm appealed by Felicia and Kyla's service oh and Kyla being named as the manager.... I would urge anyone thinking of going through them to not whatsoever as they just want your money... I have a new born baby in my house that they have no concern over... Just utterly pathetic!!!