No Feedback - Bad Service

The flat was extremely dirty, despite Angie stating that the flat was cleaned. Up to today, Angie has not called me back with a solution to the dirtiness in the flat. I spoke to the owners brother, Mohamed, to propose painting the flat ? In which I was told that I was given a 'Discounted' rent, therefore I cannot ask for paint. The discount is to compensate for the 'dirtiness' ? I was never told this by Angie. I was left with no alternative but to clean the flat myself, and pay my own labour for this. Electricity - There was no electricity. The day before I received the keys I requested the information from Angie as to how it works. I was told by Angie that the electricity is on the owners name, I need not worry. Please see attached 'WhatsApp' Conversation as proof. I paid a R900 deposit for the electricity to be switched on, after I took the time to find out how it actually works. As no one in the office including Angie, actually knew how it worked. I have also spoken to Mark, a Manager ? In which I was promised an answer on the above concerns. I have received no phone call as yet ? <br> <br> I am extremely disappointed in the service I have received thus far.