Lack of product support

Bought a Kreepy Krauly dominator a few weeks back, however only installed it 10 days ago. Upon installing it I noticed that unlike my prior pool cleaner, the Dominator did not stick to the wall and hence was unable to climb and clean the pool walls. The very next day I contacted the Pentair callcentre via email. I was advised by Euginia that a consultant would contact me. It's been 9 days since but the unit has not been inspected, nor have I received any further correspondence.<br> It's quite disappointing since the Pentair consultant that sold me the unit, raved about the high levels of customer service offered on this product. I guess this is how Pentair also avoids their 30-day money-back guarantee