Worst Experience

I booked my Alfa Giulietta for a cam-belt service and to check the windscreen water pump. Walked to work as they did not have a shuttle service fast enough to assist. Received a call saying they did not have the parts to fix the cam-belt and that I must collect it and bring it back tomorrow.

Brought it back the next day, walked to work again. When collecting the car that day they explained they did not have the parts to fix the water pump pipe that was broken. They also did not have break pads which they recommended urgent replacement. Why was this not ordered the day before or communicated with me the day before? I would have found someone who could of actually fixed my problem.

Contacted the service manager about my experience who then forgot to get back to me.

Contacted him again and then received a quote half the price of my cam-belt service to install the break pads and new water pump pipe.

Pricing was not the problem, but convenience and time is. Its difficult to measure car service quality as I cannot see what was done and have no experience in this field. The fact that I received such poor service makes me question weather they did a professional job on my cam-belt service.

This should not be an Alfa certified dealer. It makes me question the brand.