Where are your ethics?

I bought a used vehicle from Penta Suzuki Montana a few months back, as I am based in Cape Town I was told that I need to license and register the vehicle here with road worthy and number plates and I would be reimbursed for these fees, It’s been two months now of me constantly following up on my reimbur*****t with no resolution and just story after story. Is this extremely poor customer care, contempt for paying customers or just plain incompetence? I tied to phone and speak to the dealer principal or sales manager but the receptionist (who is obviously used to this) just diverts you or transfers you to another sales person, disgusting