What a waste, You had 1 job!!!

You had 1 job!!

On the 29th of June 2020 I received an email confirmation that my car had been booked for service with Penta Suzuki Menlyn, my car has an extended service plan with Innovation Group. I have never since having the extended motor plan, have I had to call Innovation for confirmation.

The lady who spoke to me after the lock down restrictions were removed picked up that my car was serviced with Penta at 45k km and that they would like to book me in at 60k on the 01 Aug 2020, I thought this was great!

I arrive at the dealership and my car is covered for service till 60k by Innovation. To my surprise they have all my documentation that lists who payed for my car at 45k. This was not checked, nor was I asked when the call was made. A month after the booking was made I arrive and am told they couldn't call Innovation as such I had to rebook my car for service!!! This is ridiculous and extremely horrible service. I drove more than 50km to get such a sucky experience!!!

Not only did the lady not offer to speak to the people who handle the booking and reprioritize my booking. This is unfortunate really. I've had a great experience with buying my car from this dealership and the previous service they didn't my car. Now I sit with a car not serviced. No offer to assist me with rebooking, contacting the service provider, nothing.

Thanks for nothing