Well Done Suzuki Montana

A few years ago, 2018 to be precise, my son purchased his first vehicle at Menlyn Suzuki.

Fortunately for me, a few months later, he relocated to Europe, and I inherited the vehicle. However, a few months down the line there were some mechanical challenges, naturally I referred the issues to the dealership where it was purchased. It is with a heavy heart that I am saying I experienced the most horrible service, the worst I ever had in the vehicle dealerships space.

Subsequent to that, since I was not comfortable to deal with any other brand, I reached out to Suzuki in Montana. The service they provided me with wiped off all the frustration I got from Suzuki Menlyn, it was outstanding, despite me not being their customer. The service was so impressive that I decided should I, family or friends be in the market for new wheels Montana Suzuki will be my go-to dealership.

As fate would have it, I was in the market for a new set of wheels. On the 30th of September, I naturally reached out to Montana Suzuki. The consultant I was looking for was not with the company anymore, I was therefore referred to Marthinus Dennecker. I had doubts at first, he had to match/surpass the massive bar set by his former colleague. Secondly, I work very hard for my money, I rightfully believe that I should benefit from every cent I spend.

After a few calls I knew I was in the right hands, yet again. The transaction took a few weeks to close, not because of Suzuki’s/Marthinus’ incompetence, but because of my ‘stubbornness’. I was shopping around, consulting with everyone, from the insurance brokers to the banks. I probably frustrated Marthinus in the process, if he was, which I doubt, he took it like a champ.

On the 30th of October, exactly a month after my first enquiry, we finalized and closed the deal. In this month, which I surely frustrated Marthinus, he took notes, because the vehicle delivered is everything and more that I was looking for. I am quite impressed with how he provided amazing service to me; it surely proves it was not about him closing the deal but most importantly to meet my needs.

In closing I would like to thank: •Suzuki Montana, this demonstrates how much customer service means to them •Marthinus for: 1. affording me the opportunity to have the pleasure of owning and driving exactly the vehicle I was in the market for 2. providing me with professional advice and letting me take well informed decision 3. being professional, friendly, and efficient with me from start to finish •All Montana Suzuki team, from Finance, receptionist, and drivers.

This proves that Suzuki Montana is all about putting customers first, not just meeting targets.

Once again, thank you, Marthinus, you made this journey, which was not the first one, the best experience, especially in this day and age where mediocre has become the new norm.