AC
Alexander C

1 reviews | Active since Aug 2024

12 Jan 2026, 08:52

Waiting for registration!

In December 2025, I bought a Suzuki Swift GLX 1.2 at the Penta Suzuki Montana branch. They were quick to assist and sell the car to me, but afterwards, it's becoming difficult. The license disk has expired, as I told the salesman the day I bought the car, and only on 31 December 2025 did he send me a photo of the permit. I don't even have the original one.

The problems I'm facing are: where I work, they have their own traffic officers. And on 31 December at 5:30 in the morning, when I arrived at work, they pulled me over at the security gate and gave me a pink slip. Now I have a case at my work where I have to show them I have a permit for the vehicle. I have 21 business days to do so, and if I don't show them: 1. the original permit, 2. the new registration, or 3. a renewed license disk, I will be suspended for 3 weeks without pay, then get a disciplinary hearing, and they will decide if I'll still have a job or not.

I have told the salesman about this issue, and yet he promised he will send the original, but he never did, and when I asked again for the permit, he didn't answer me, and it's been more than a week now.

The other problem is that I live in Secunda, Mpumalanga, and the car needs to be registered in Mpumalanga, and he can't give me an answer on whether they will do it or not.

I'm currently really unhappy, and at the end of the day, I'm thinking of canceling this deal because: 1. I'll most likely lose my job, and 2. I want the vehicle to be registered in Mpumalanga.

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Replies (1)
Penta Motor Group
Penta Motor Group's reply12 Jan 2026, 10:03
Official
Good day,

 Thank you for bringing this matter to our attention. We sincerely apologise for the distress and inconvenience this situation has caused you — especially given the seriousness of the impact on your employment. This is certainly not the experience we aim to provide our customers. 

 Please be assured that this matter has now been escalated to senior management as a matter of urgency. 
 Our team will be in direct contact with you to resolve this matter as quickly as possible and to discuss the best way forward. Thank you for your patience in the interim. We remain committed to assisting you.

Kind Regards

The Penta Team