Very unhappy with Penta Motor Grouo Klerksdorp

I had the worst experience ever with Penta Group KLERKSDORP.

My wife purchased a Vehicle from Penta group Rustenburg and we had excellent service from the consultants there, they arranged with Penta Group Klerksdorp for us to bring the vehicle for a Major service we just had to make the booking. My wife made the booking via Whatsapp on Saturday( 16 october 2021)and was told we can bring the Vehicle ti the store in klerksdorp at or before 8 am on Monday (18 October 2021).

This is where the issues began. I arrived at 7:45 at Penta Motors Klerksdorp i approached the Counter to book in the vehicle and noithing was ready they had to ask about the Vehicle between the 2 ladies at the front desk of services (This was fine as the vehicle was not purchased at there Branch). After about 5 or so min the car was booked and i signed all the paper work for the service to be done. According to what was told to another client a major service takes about 4 hours and there was abiut 2 people before me that booked in from what i could see, My expected time to be done including the was of the car was around 2pm at the latest.

After my booking I was offered to be taken to the mall and wait there but I opted to rather wait on the premises as it would not be so long(I was offered thhis about 4 times twice by the ladies at the front desk and once by Mpho the friendly driver). At around 2 i started to wonder where the vehicle was as i have not heard anything from anyone while i was waiting in there waiting area. The lady that booked the vehicle came up to me and said she will find out what is going on with the service. Note I was at the dealership at that time for around 6 hours and 15 min where no feedback was given about the car. She came back from the work shop at around 14:15 saying that they will only start with my vehicle at that time, Here i was already very upset but did not say anything as they where busy. At 15:00 i went out to smoke and saw my Vehicle still standing in the same spot it was parked in when the booking was made, I went back in and proceeded to ask the lady that did the booking whats going on, she proceeded to go check on the car and at 15:28 the car entered the workshop and I was told it would be 45 min max to complete the service (This did not make sense as a Major takes 4 hours to complete) at 15:30 my wifr contacted Penta Motors Rustenburg to find out whats going on and they contacted Penta Group Klerksdorp immediately. They proceeded with the car and was complete only at 17:11 the car was only done. I proceeded to ask if a full major was done as per the agreement with Penta Rustenburg but they kept on avoiding to answer me. I was not told what was done on the car I only saw them do the Oil and Oild filter and I saw them working on the handbrake (There was a issue). I was not given a copy of the work order as they said it is with Rustenburg branch not with them so i have no idea what was done exactly on the car. I left the dealership at 17:20 very unhappy and Penta Klerksdorp will never see me again.

Just a Few additional information on what really upset me even more :

1-ALMOST NO ONE IS WEARING MASKS THAT WORK THERE AND REGULAR COSTOMERS ARE ALSO NOT WEARING MASKS. NO COVID 19 PROTOCOLS WAS BEING FOLLOWED. 2-THE MANAGER FROM THE WORKSHOP HAS ZERO PEOPLE SKILLS HE WAS RUDE AND FIGHTING WITH A EMPLOYEE IN FRONT OF THE MAIN DOOR (EVERYONE COULD HEAR). THAT SAME MANAGER THEN WENT AND HAD A ARGUMENT WITH AN EMPLOYEE IN THE SPARES DEPARTMENT (I WONT MENTION WHAT HE SAID BUT ITS NOT WORK PLACE LANGUAGE)