HM
Hendrica M
1 reviews | Active since Nov 2025
28 Nov 2025, 13:34
Trade in car that's never been setteld
They trade in our car, never paid the bank and can't even give us our correct car papers. Now I pay for a car they have and the new car and nobody will help us. Now I pay a car I don't have anymore. Lies and stories. Very 😞
Helpful (0)
Replies (2)0
Replies (2)
Penta Motor Group's replyOfficial
28 Nov 2025, 15:46Good day,
Thank you for bringing this matter to our attention. We are very concerned to learn about the issues regarding your trade-in settlement and documentation.
Please be assured that we take this matter seriously. We will immediately initiate an internal investigation to clarify the status of the settlement and ensure that the correct documentation is resolved.
We sincerely apologise for the inconvenience and frustration this has caused.
Kind Regards
The Penta Team
Thank you for bringing this matter to our attention. We are very concerned to learn about the issues regarding your trade-in settlement and documentation.
Please be assured that we take this matter seriously. We will immediately initiate an internal investigation to clarify the status of the settlement and ensure that the correct documentation is resolved.
We sincerely apologise for the inconvenience and frustration this has caused.
Kind Regards
The Penta Team
Penta Motor Group's reply28 Nov 2025, 15:46
Official
Good day,
Thank you for bringing this matter to our attention. We are very concerned to learn about the issues regarding your trade-in settlement and documentation.
Please be assured that we take this matter seriously. We will immediately initiate an internal investigation to clarify the status of the settlement and ensure that the correct documentation is resolved.
We sincerely apologise for the inconvenience and frustration this has caused.
Kind Regards
The Penta Team
Thank you for bringing this matter to our attention. We are very concerned to learn about the issues regarding your trade-in settlement and documentation.
Please be assured that we take this matter seriously. We will immediately initiate an internal investigation to clarify the status of the settlement and ensure that the correct documentation is resolved.
We sincerely apologise for the inconvenience and frustration this has caused.
Kind Regards
The Penta Team
HM
Hendrica M's updateReviewer Update
02 Dec 2025, 04:35The manager Shaun van Breda said that the bank will be settled yesterday morning. This morning I received a bank statement for amount due. I can't afford two cars, one I don't have. Will I need to take this to court?
HM
Hendrica M's update02 Dec 2025, 04:35
Reviewer Update
The manager Shaun van Breda said that the bank will be settled yesterday morning. This morning I received a bank statement for amount due. I can't afford two cars, one I don't have. Will I need to take this to court?