Renault Klerksdorp- worst aftersale service ever received

I baught a brand new car at Renault Klerksdorp in 2016. I have had so much trouble with the vehicle that I wanted to sell it-purely because of the worst service received. Don't get me wrong, the sales department is great. The after sale/workshop is by far the worst I have ever come across. Every problem that presents itself, comes with a new fight to get the service I feel I deserve. I don't get feedback from the group. I have had to take the car back for the same problems several times. Each time I am left without a vehicle for a day or more, because the workshop never has curtsy vehicles available when asked. The answer to almost all problems are that they have logged a report to Renault SA and are awaiting response. At this stage I am waiting for a response for more than a month now. Regarding a problem that was supposedly fixed the first time. My owners manual got "lost"the previous time the workshop had to work on my aircon. More than 2 months ago. I asked for a new one and got the answer that it only comes out with new cars and they can't do anything- even if it was lost in the workshop. I love my Renault, but due to bad service I would NEVER recommend someone to buy it from Renault Klerksdorp, since they only care about the sale and not the service. I also have 2 other people that can verify they feel the same. This is my first and last buy from the Penta Group Renault Klerksdorp.