R

Good day. In 2019 I bought myself a Renault Koleos 2019 model at Penta Motors Klerksdorp and ever since took my vehicle there for service.Over the years no major issues were discovered during service. This year was a different story as my vehicle was out of service and warranty as I decided to pay cash and request a quotation for OEM parts which i received. Make an appointment at Penta Motors Klerksdorp for service on 20/01/2025. Drive 2x to Klerksdorp on the 20/01/25 and 22/01/25 as parts where not available for service.On the 22/01/25 I questioned the receptions that certain parts that was replaced on 20/01/25 was not OEM and not according the quotation that I paid in full.I received an explanation from the parts store man and technician that I don’t understand as I have paid for OEM parts.I did not consult the manager as this will lead to another frustration. I contacted the ombudsman and send photos to help and ever since wait a response. I don’t know what will happen or is it a trend not to fit OEM parts as I was quoted ,as they are serving Mahindra and Suzuki vehicles also. Thank you.