1 reviews | Active since Sept 2022
Poor service from Montana Suzuki
Bought a new Suzuki ertiga December 2023, the experience with the car it's terrible already it's already giving me problems with indicators, side mirror indicators and back indicators are not working.. As a results other drivers they can't see me when I turn.. They already checked the car twice since December but the indicators only works for few weeks.. I never thought that choosing a Suzuki am choosing a nonsense of a brand.. Customer service it's bad I spoke to sales lady who was helping me when I bought the car the attitude that am getting it's I don't care attitude she made a sale then that's it whether am having having a problem with the car it's not her problem, she even refused to give me service managers direct contact details. She just went to Google to give me Suzukis numbers as if am stupid I can't search for numbers on Google.. I regret why I bought there terrible brand, I bought cars previously I've never had a problem with indicators.. Now am driving without indicators because of Suzuki, the car that which is 4 months old.
We apologize for the inconvenience you've experienced with your Suzuki Ertiga and understand your frustration with the recurring indicator issues. Our team takes these matters seriously, and we regret that your experience has not met your expectations. Regarding the technical issues you've faced, we assure you that our service department is committed to resolving them promptly and effectively. We will escalate your case to ensure that the root cause of the problem is identified and resolved permanently.
Your satisfaction is important to us, and we are dedicated to resolving this matter to your satisfaction. Management will be in contact with you to discuss the way forward.
Kind Regards
The Penta Team
We apologize for the inconvenience you've experienced with your Suzuki Ertiga and understand your frustration with the recurring indicator issues. Our team takes these matters seriously, and we regret that your experience has not met your expectations. Regarding the technical issues you've faced, we assure you that our service department is committed to resolving them promptly and effectively. We will escalate your case to ensure that the root cause of the problem is identified and resolved permanently.
Your satisfaction is important to us, and we are dedicated to resolving this matter to your satisfaction. Management will be in contact with you to discuss the way forward.
Kind Regards
The Penta Team