Poor after purchase service and documentation

No problem when we bought a car. Received good service. But after-sale service are non-existent. Took my bakkie back as the inter-cooler was a problem. It took them 3 weeks to order the part. Really? I had the bakkie at Ford and they had the part on site, but we took it back to the dealer (Penta) as it is within 6 months of purchase. Then they started claiming from our security. We stopped the whole process as it was now more than 3 weeks and NO part as yet to fix my bakkie.

We've asked for a loan vehicle as I've been without my bakkie for 3 weeks and had to make other traveling arrangements, which was highly inconvenient. Unfortunately the loan vehicle was ****** from our yard. Penta group was negligent with their paperwork regarding this loan vehicle and wants to take legal action against us for their sloppy work (for them probably acceptable working procedures). They want to put the blame solely on us. Even had a meeting with the Regional Director. He tried to play on our emotions. He doesn't want to hear what the Consumer Protection Act says.

Be aware...especially the Menlyn Branch.