VG
Veronica G
1 reviews | Active since Apr 2015
17 Jun 2026, 12:32
PentaSure
I bought a Suzuki in 2021 from Penta Motor Group in Montana. I took out an extended service plan, with them via their sister company PentaSure. I cannot get hold of these people. Nobody is answering my emails. When you phone they are eager to take your number, but nobody phones you back.
I have a situation that I need to address with them in regards to the service plan expiring and requesting special circumstances that is preventing me to take my vehicle for the last service, but I cannot get hold of any body.
How am I suppose to get in touch, if this is happening?
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Replies (2)
Penta Motor Group's replyOfficial
17 Jun 2026, 12:38Good day,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced in trying to contact PentaSure.
Please be advised that we have received your query and have escalated it directly to the Manager of PentaSure for urgent attention. The matter has been brought to their attention, and they will be in contact with you shortly to discuss your service plan, its expiry, and the special circumstances surrounding your final service requirement.
We appreciate your patience and thank you for giving us the opportunity to assist in resolving this matter.
Kind regards,
The Penta Team
The Penta Team
Penta Motor Group's reply17 Jun 2026, 12:38
Official
Good day,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience you have experienced in trying to contact PentaSure.
Please be advised that we have received your query and have escalated it directly to the Manager of PentaSure for urgent attention. The matter has been brought to their attention, and they will be in contact with you shortly to discuss your service plan, its expiry, and the special circumstances surrounding your final service requirement.
We appreciate your patience and thank you for giving us the opportunity to assist in resolving this matter.
Kind regards,
The Penta Team
The Penta Team
VG
Veronica G's updateReviewer Update
17 Jun 2026, 13:06Thank you Dwayne for your call as assistance in this matter. This is the best feedback and response I have received from any service provider. You are a star.
VG
Veronica G's update17 Jun 2026, 13:06
Reviewer Update
Thank you Dwayne for your call as assistance in this matter. This is the best feedback and response I have received from any service provider. You are a star.