CB
Colin B

1 reviews | Active since Sept 2019

10 Jul 2025, 09:44

Penta Suzuki Montana bad service

My wife's Suzuki S Presso has gone into Penta Suzuki for the 3rd time in a couple of months to "reglue" the strips on the inside of the door panels that came loose. A very simple job, you might think, for a company and garage like Suzuki. 1st time I was told that the technician did not understand where the problem was when he read the job card, nobody thought of perhaps informing him, or to phone me. 2nd time I took it back. I was told that they did not have the glue to stick it back. 3rd time they stuck it with double-sided tape, which looked pathetic and did not hold for very long. 4th time, I think it was once again stuck with double-sided tape as I could only remove the sellotape this morning, will check later today, but what I could see is that it was stuck on skew.

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Replies (1)
Penta Motor Group
Penta Motor Group's reply10 Jul 2025, 11:09
Official
Good day,

Thank you for bringing this matter to our attention, and please accept our sincere apologies for the continued inconvenience you and your wife have experienced.
 Please rest assured that we are now taking this matter seriously and will escalate it to our workshop manager to ensure it is properly and permanently repaired.  We deeply regret the time and effort this has already cost you and we truly appreciate your patience thus far. We will be in contact shortly to confirm the next steps .

Kind Regards

The Penta Team