NC
NADINE C
1 reviews | Active since Jun 2024
24 Jun 2024, 09:14
PENTA MONTANA MAHINDRA THE WORST SERVICE
Our mahindra karoo Bakkie has been with the dealership Penta Montana MAHINDRA , since 30 May 2024. Ever since then it has been a struggle to get our bakkie , firstky they had issues with the warranty I made the payment for the parts they said mahindra will not be paying my bakkie should be ready today 24/06 called again spoke to the workshop once again no they have to send the bakkie to mayfair gearbox as the transmission is now not working which does not make sense as there was no problem with the transmission. The worst service and nothing they say makes sense to us , do not take your vehicle to this dealership.
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Replies (1)Penta Motor Group's replyOfficial
24 Jun 2024, 09:27Good morning,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you've experienced.
Please allow us to investigate the situation further and provide you with a clear and comprehensive update on your vehicle's status. We will prioritize your case and ensure that you are informed every step of the way.
Our goal is to restore your confidence in our service.
Our workshop manager will be in contact with you this morning to assist in resolving this matter.
Kind Regards
The Penta Team
Our workshop manager will be in contact with you this morning to assist in resolving this matter.
Kind Regards
The Penta Team
Penta Motor Group's reply24 Jun 2024, 09:27
Official
Good morning,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you've experienced.
Please allow us to investigate the situation further and provide you with a clear and comprehensive update on your vehicle's status. We will prioritize your case and ensure that you are informed every step of the way.
Our goal is to restore your confidence in our service.
Our workshop manager will be in contact with you this morning to assist in resolving this matter.
Kind Regards
The Penta Team
Our workshop manager will be in contact with you this morning to assist in resolving this matter.
Kind Regards
The Penta Team
