1 reviews | Active since Mar 2009
Penta Menlyn (Suzuki) Poor service
I went to see Penta Suzuki Menlyn on August 30, 2024. I arranged for repairs to my vehicle and paid upfront for parts and labour to the tune of R8539.31
I received confirmation of my booking at Menlyn on September 5th via SMS, booked the car in that morning at 0700. Just after 0800 I was informed that the parts were NOT ordered. They promised to order it, let me know and schedule a booking for either September 11 or 12. I received NO communication.
I phoned Suzuki on the 11th to enquire about the delay and status. No department in either parts or service answered the call from the switchboard. I was then informed that Shaun would contact me shortly (I phoned at 1330)
No call was made and no booking confirmed up till now 1938 on September 11. This is very very poor service indeed. Totally unacceptable.
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had with our team at Penta Suzuki Menlyn. This is certainly not the level of service we aim to provide .
We take your feedback seriously and will investigate the matter to ensure this does not happen again.
We understand the importance of keeping you informed, and we will prioritize getting in touch with you immediately to resolve this issue.
Thank you for your patience, and once again, we apologize for any inconvenience caused.
Kind Regards
The Penta Team
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had with our team at Penta Suzuki Menlyn. This is certainly not the level of service we aim to provide .
We take your feedback seriously and will investigate the matter to ensure this does not happen again.
We understand the importance of keeping you informed, and we will prioritize getting in touch with you immediately to resolve this issue.
Thank you for your patience, and once again, we apologize for any inconvenience caused.
Kind Regards
The Penta Team